 | Terms And Conditions |  |
About Us Hallgate Timber LTD are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Please note that it is the buyers responsibility to check that the staircase you purchase is suitable to meet building regs for the purpose that it is used. If you need any advice please contact us and we will always do our best to help you.
Our Contact details:
Hallgate Timber LTD
Red Mayes Farm Limewalk Long Sutton Spalding, Lincolnshire PE12 9HG United Kingdom
Phone: 01406 363978
Fax: 01406 365689
Email: mark [at] hallgate-timber [dot] co [dot] uk
VAT Registration Number GB 677 0786 88
Company Number 6597108 |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment.
We accept Visa and Mastercard.
We accept Google Checkout and Paypal
You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Delivery Schedule We will normally send your kit staircase order to you in 10-15 business days, custom made stairs such as the Genius can take a few days longer . Mobirolo, Rintal and Scenik custom stairs can take up to 8 weeks. All staircase delivery times are approximate. Most Italian factories close during August for at least 2 weeks, please note that this can cause delays around this time. |
| Back Orders If your item is not in stock at the factory in Italy, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait for the normal delivery time. |
| Tax Charges For orders made from the UK or the European Union, 20% VAT is added. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
Guarantee We guarantee your satisfaction. If you are unhappy in any way with your purchase please contact us.
All of our products are covered by the manufacturers guarantee. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01406 363978 (International +44 01406 363978) or fax us on 01406 365689 or write to us at Red Mayes Farm Limewalk Long Sutton Spalding, Lincolnshire PE12 9HG United Kingdom |
Privacy Policy Hallgate Timber LTD do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
All return charges are at the customers expense.
Please note that All of the staircases are custom items and are therefor not covered for return unless faulty.
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We offer fast and free mainland UK delivery on all of our staircases.
If you need help or
